Plumbing Manager

Absolute Services is seeking an experienced Plumbing Manager for our Louisville location.

The Plumbing Manager will help to implement processes and practices across the organization that deliver consistent, exceptional services to clients, a best-in-class employment experience for our teams and grow the revenue and market share of the business.

Essential Functions

Strategically oversee departments’ performance to coach and support 

Lead and develop technicians on how to address member needs as well and provide industry leading customer service to our customers

Work closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and procedures

Must address escalated customer issues and ensure effective and long-term problem resolution

Monitors and acts on the department’s projected and forecasted performance goals to achieve or exceed expectations

Provides regular feedback to Operation Manager on departments’ performance

Provides consistent and accurate feedback, encouragement, support, professional development, and coaching to all Technicians

Plans, develops, and leads facilitation of the weekly technician meetings with appropriate, positive, and balanced content

Ensures that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions

Maintains an overall positive culture and team morale while ensuring that every employee is living the company’s core values for each individual they interact with

Must be able to maintain professional conduct in all work situations, uphold a well-groomed appearance, and adapt well to all types of working conditions

Required Education and Experience

At least 5 years of Plumbing experience, 3 years minimum managing plumbing team

Exceptional customer service skills

Ability to analyze data for trends, devise creative solutions, exercise independent judgment, and make appropriate decisions that impact outcomes

Keen ability to work accurately, efficiently, and manage multiple tasks

Proven ability to gain buy-in of teams to company values, safety procedures and overall policies

Must be familiar with using technology systems in an office environment.

Excellent oral and written communication, interpersonal, and presentation skills

Compensation :  94,000 - 105,000 salary